COVID-19 Information and Updates

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your care will cost. A Good Faith Estimate is not a bill. A GFE lists expected charges for items or services from Kinston Community Health Center. The GFE will not include any unknown or unexpected costs added during your treatment since the estimate is based on information known at the time KCHC creates the estimate. Generally, the estimate must include expected charges for the primary item or services and any other items/services you’re reasonably expected to get as part of the primary item/service. You can get a list of each item or service (with the provider or facility) and specific details, like the health care service code. You have the right to receive the estimate in the manner that’s best accessible to you. If you receive a bill that is at least $400 more than your Good Faith Estimate, you may be eligible to dispute the bill. Keep your Good Faith Estimate in a Safe Place.
For more information, visit www.cms.gov/nosurprises or call Patient Accounts at 252-522-9800 option 6.

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After Hours Clinical Advice:

KCHC’s Nurse Advice Line provides healthcare advice when our offices are closed. To speak with a nurse after hours please call (252) 522-9800.

Non-Urgent Needs:

We offer same day appointments and suggest that you wait until the next business day for your care to be provided by the provider who knows you best. However, should your provider not be available, then the treating provider will easily have access to your office records, which includes medical history, allergies and current medications.